FAQ: FREQUENTLY ASKED QUESTIONS
WE'RE HERE FOR YOU AND HAPPY TO HELP FIND ANSWERS TO YOUR QUESTIONS.
IF YOU DON'T FIND WHAT YOU NEED, DON'T HESITATE TO CONTACT US
If you haven't received an order confirmation from us after paying for your order, please check your 'junk' mailbox or spam filter.
You may have also simply made an error when tying your email address. If this is the case, please contact our web shop customer service team at [email protected]. We will correct the error, and you will receive an order confirmation.
As soon as your package is transferred to GLS from our warehouse, it is GLS's responsibility to deliver your package within 1 to 2 days. You will receive an email with a tracking link for you to track your package.
You can always call the shipping centre you specified to see if they have received the package.
NOTE: What if I haven't received a tracking link?
- This may be due to a simple error made while typing your email address. Call the shipping centre first to ask if the parcel has arrived. If it has not, call our web shop customer service team: +45 8891 9907.
Once we have received and processed your return, your refund will be credited to the credit card with which you paid.
Return shipping costs and customs duties (if applicable) will be deducted from the amount due, unless you are returning defective products.
You will receive an email confirmation from BITTE KAI RAND containing a credit note on the same day the amount is refunded to your account.
Please note that it may take up to 20 working days before a refund is credited to your account. This is particularly the case for purchases made with a Mastercard.
The time this takes depends on your bank or card issuer, and is beyond our control.
You have the right to return your goods without justification within 14 days and get a refund for your purchase.
When you return an item, you must fill out the return form that comes with your delivery. It is important that you fill out the form so that we can process your return correctly.
Please note, that we do not have free return.
We do not exchange items from orders outside of EU, if you want an exchange you need to return the order and make a new order.
Your return item(s) must be sent to:
BITTE KAI RAND & CO. A/S
It is not possible to send a package back to a parcel shop. If the package is sent back to a parcel shop, it is at your own risk to have the package delivered to the above address.
If you have questions about fits and sizes, feel free to call one of our stores. Our employees will guide you as best they can.
You can find phone numbers here: find us
You can find our stores' addresses and phone numbers here: find us
If you are a customer outside of Scandinavia, you can write to our E-shop customer service team [email protected] to receive a list of which retailers have purchased the style. You can then contact them directly.