You have the right to return your goods without justification within 14 days.
The return deadline expires 14 days after the date on which you physically received the item or 14 days after the items were delivered to a parcel box.
In connection with returns, I recommend that you save the receipt from the post office/carrier as proof that you have delivered the package to the post office/carrier.
Once we have received your returned items, we will refund all payments that we have received from you, with the exception of your shipping costs.
For customers in Denmark, we enclose a prepaid GLS return slip.
For special offers, where the item is discounted more than 50%, you may have to pay for the return when you exercise your right of cancellation unless otherwise stated.
When you return an item, you must fill out the return form that comes with your delivery. It is important that you fill out the form so that we can process your return correctly.
It is possible to exchange for another size if you wish to do so. The same conditions apply as for a refund (unused item and in original condition).
Please note, that we do not exchange items on sale. And we do not make exchanges outside the EU. If you want another size or colour, return the order and make a new one
If you want to exchange your received item, you must fill out the return form that comes with your delivery and note which size you want to exchange it for. However, you pay for the shipping cost to return the item if you live outside of Denmark.
Please note, however, that it is not possible to exchange for another size if the order is delivered outside the EU.
We will be happy to send you your new item free of charge if the delivery address is within the EU as soon as we have received the item you wish to exchange.
Your return item(s) must be sent to:
222 KENSAL ROAD
LONDON W10 5BN
It is not possible to send a package back to a parcel shop. If the package is sent back to a parcel shop, it is at your own risk to have the package delivered to the above address.
You can also exchange your item for another size in one of our own BITTE KAI RAND stores, under the same conditions. The same applies if you want a refund for your online purchase. All you have to do is bring the goods and a copy of your billing to the store.
It should be noted that a refund cannot be paid out directly by a store employee.
They will receive your goods and your billing and then ask our head office to refund the money to you.